I’ve been watching MKBHD videos for a while now, but a favorite activity for my daughter and I this past summer has been to watch them together.
As anybody who has watched them will attest to, they’re impeccably produced, and always manage to strike that perfect balance between being fun and informative. And trust me, getting that balance right is hard. But my daughter, who notices these things much more than I do, also points out his (Marques Brownlee‘s) diction, the way he sets up his backgrounds (or set, or whatever you call it) – and also how much better his voice seems to be than in other videos.
And since she’s mentioned it, it’s hard to ignore. It’s clear that a lot of work goes into producing these videos – and to put out over a hundred of them in one year is seriously impressive – which his channel did last year. What’s even more impressive is the fact that he plans to launch more channels this year, let alone videos.
I got to know about this in a very well done podcast, in which Nilay Patel spoke with Marques about what I wrote about in the preceding paragraph, and a whole host of things besides. Reading the transcript as an economist was interesting, for a lot of things resonated with concepts we teach (and don’t, but should) in class. They weren’t referring to the concepts, of course, for both are (probably) blessedly unaware of boring ol’ econ texts – they were just solving, or thinking, about the challenges they face in the course of their work.
But if you’re somewhere between the age of 18 to 24, and wondering where the hell (and how) to apply things we teach you in your classes – well what better way to learn than this? Ec101 applied to MKBHD videos – whatay way to learn, no?
Notes and brief explanations follow:
- “You’ve got to embrace uncertainty.”
A point that both of them agreed upon, and the context was noise in the background. As a statistician, when I think noise, I’m thinking randomness, and that makes this quote even better. You can have the most refined system in the world for doing stuff, but you have to make leeway for unanticipated stuff. Things can go wrong, pandemics can spread, neighbours can make lots of noise. Anticipate it: embrace it!
The larger point, in simpler words: make a plan, of course, but budget for chaos. It’s always there.
- “I couldn’t believe I was finding something that I didn’t see in those other videos. So I was like, the obvious answer is to add to that collection of information, so when someone else is choosing what to buy, they can make a better choice than I did.”
Scratch your own itch is advice that you often hear in entrepreneur world, and Marques is speaking about exactly that over here. Except of course, he isn’t just speaking about it, he is quite literally doing it. In fact, he did it 11 years ago, and has just kept at it ever since. That’s a pretty good business model, if you ask me.
Teach like you wish you had been taught is what I want to do in life, by the way, although I cannot claim to have come anywhere close to figuring a business model out.
- “So there’s a lot more going on, but I think the teamwork of it all is something that can be pretty underrated.”
Marques says this in the context of how he plans to scale up his work this year. Here’s the thing – learning how to do something (assuming you want to learn it in the first place) is a lot of fun. Teaching others how to do it is also a whole lot of fun.
Building a team of such people, and getting them to do what you want to get done – and that too, just so – that is oh-my-god-hard. “Pretty underrated”? That’s pretty understated!
- “We have a big cast of characters at The Verge. MKBHD, that’s just you. You are a pretty unscalable property. That group of people you’re bringing in and hiring, is that to help you spend more time in front of the camera or is that an attempt to scale you in a different way?”
Marques’ answer is pretty instructive, but if you’re looking to start a business, and looking to scale it, one challenge you will face is getting folks to do what you want them to do, plus anticipating the fact that in businesses such as this one, Marques himself is the biggest draw. Imagine The Seen and the Unseen without Amit Varma, or Mark Wiens’ videos without Mark Wiens. You have two choices: plan on not scaling, or fight a very hard battle. It’s easy to draw a diagram that teaches you the theory of scaling – doing it in the real world is bloody hard.
- “You were just intently focused on completing a motion graphics course that you had been taking. And now it’s several years later and you’re not that deep in the weeds. You’ve just hired a motion graphics person and you’re talking about scaling your business and using your facilities in a different way.”
That’s part of a question that Nilay asked Marques, but if you’re not thinking pin factory, your econ prof and you need to talk. One important part of scaling is what Adam Smith referred to as the division of labor. You can’t – nobody can – do every single thing in a business. Some parts of it need to be outsourced to lawyers and PR firms, as they speak about in the interview later, some parts to motion graphics persons – whatever.
But you have to let certain tasks go. Which tasks? To whom? How to recruit the most perfect person possible? How to get that person to stay? How to get that person to work with the other folks on the team? Pretty underrated indeed!
Oh and by the way, this part we don’t teach you in college. We should, if you ask me, but we don’t.
- “We’ve basically shot all of our videos with my directors on Zoom and I’m just like, “man, this is not even close.” It’s very fun, and then that novelty fades and you just miss having everybody there.”
This might not be true (hopefully!) after 2021, but if you’re looking to intern this summer, or start work this year, this is a real problem. Americans have this thing they call “watercooler conversations”. If you’re Indian, we’re talking about chai/sutta breaks. Doesn’t matter if you’re a smoker or not, that’s not the point. Conversations in a more relaxed environment after you’ve been in the heat of battle together is where informal debriefings happen, and that is going to suffer this year. There are businesses trying to virtualize this – but color me skeptical. In person is always better, and that’s the worst part of graduating in this of all years.
- “One question from our video team that I thought was really interesting: as you’ve been on the path of growing bigger and bigger, you haven’t had a boss. How do you grow and improve when the audience is overwhelmingly telling you that you’re great? Where do you find the incentive or the self-criticism to improve? You’ve obviously wildly improved over time, but where does that really come from?”
Marques’ answer to this question is worth reading in its entirety, but the larger point is that you need people who have the ability to give you frank feedback. That’s hugely underrated. A spouse, a friend, a significant other, a business partner, a junior – whoever. But you need it!
This reminds me of a reply that Seth Godin gave to a question Tim Ferris asked him in a podcast some years ago:
“But the other kind is so rare, so scarce, so precious I only get little dribs of it now and then. Which is someone who gets you, someone who can see right through to your soul who, with generosity and care, can look you in the eye, hand you back something and say: I think this would be better if you did it again. I had a business partner, Steve, who was like that in 1979 and ’80, ’80 and ’81. And finding that again in a consistent way is really precious and really hard.”
(It goes without saying: listen/read the whole interview. Just wonderful.)
- “We’ve never really set view count goals, but we did have a goal to make 100 videos in the calendar year and we did end up doing that, which is great. A lot of that stuff that we’re aiming for is more, I guess qualitative is the word, but it’s hard to define.”
What are you optimizing for? This is related to yesterday’s post, and it ought to be a question you ask yourself everyday. I don’t ask myself this question everyday, but I wish I did. It really and truly helps, because if what you are doing isn’t helping what you’re optimizing for, then you shouldn’t be doing it.
Marques isn’t optimizing for views. He’s not looking to maximize hits, views or any of those metrics. He’s setting a target for quantity, as he says in the quote above, but he also is (implicitly in the quote, but trust me explicitly in his work) optimizing for quality. As I said towards the end of yesterday’s post, get the process right. The rest takes care of itself. (See also: Goodhart’s law)
Also read this excerpt from Tyler Cowen’s interview of Jimmy Wales:
“When we think about things at Wikipedia — for example, we could probably increase engagement if we use some of the very basic machine learning techniques to start showing people random promotional links to other things than Wikipedia and then have the machine learn over time how to show you links that are more interesting so that you end up staying on the site longer.
Now, it might turn out that that’s completely normal and thoughtful, in fact, if you go to a well-known economist, that it turns out that the way to keep you on the site longer is to show you other concepts of economics and economic theory. But it might turn out, and probably would turn out, the best thing to do is, when you go to look up Tyler Cowen, to show you on the sidebar links to Kim Kardashian, Donald Trump, whatever the hot topic of the day is and so on, which is not really what you want from an encyclopedia.
When we think about that, our incentive structure at Wikipedia is not to optimize time on-site. It’s to say, look, every now and then, normally at the end of the year, we say, “Hey, would you donate some money?” Nobody has to donate. The only reason people do donate — and this is what donors tell us — is they think, “This is meaningful. This is important to my life. This should live. This should exist.”
Bottom-line: If you are not clear about what you’re optimizing for, you will struggle. Get that clear, for yourself, and be ruthless about sticking to it. (It’s easy for me to say this, but it is very difficult for me to do it. Just so we’re clear!)
- “I live inside of Google Calendar and Google Tasks. I would be a lost human without those things. I kind of think about this a lot — how much time I spend doing the thing versus managing how we make the thing. And it turns out that the management part has become a lot more of my job, but almost necessarily, to make it a better thing.”
Managing time is hard. It is really, really, really hard. I have tried I don’t know how many different things, apps, methods and what not, but it is hard. If you are going to make a plan (for spending your day, for studying for your exam, for starting a business, whatever) budget twice the amount of time you think you will take to do something, because you will waste time. That, I am sad to say, is my lived reality.
Nilay’s next question is about exactly this, by the way.
- “I think I tweeted a couple of weeks ago how many emails I get that are just like, “Hey, this is us. We’ve got this idea. When can we hop on a call?” But I don’t really want to do that. If you can’t get your idea down in a couple sentences in an email, it’s probably not a good enough idea.”
Something that I have started to do over the last two years or so: whenever I have to give an assignment, it’s usually along these lines.
“Write in fifteen sentences (or lesser) your understanding of [whatever it is that they’re supposed to write about]. No conjunctions, no colons, no semi-colons.”
It is fascinating to me how what seems to be good news to the students turns out to be a problem, because Pascal.
- “We say no to 99 percent of the things that we get offered to do. But that last 1 percent of things, we think very deeply about, and work with a lot of people to try to make the right decisions and pull it off well.”
Derek Sivers has an interesting book about this.
- “If it’s a bad product, it’s not worth doing it at all, even if we would’ve made a ton of money. If it’s a bad integration or if it’s a bad company to work with, I have to say no, because it just doesn’t fit. So that fit is often more important than the math of the per-minute or per-project basis.”
The preceding questions (to this quote) are about what metrics Marques uses, and you should read about it if you are in this business, but the larger point is what Marques is saying here – and this was referred to earlier in this post as well. Metrics are all well and good, but do the work – and work means quality work. The rest follows.
- “I know celebrity culture is different in everyone’s heads, but I look up to Michael Jordan the athlete and nothing else about him.”
My personal opinion, but that is exactly how it should be. But that is a separate post in its own right.
- “The way I see YouTube is, it’s kind of like driving for Uber. If you stop driving for Uber for a week, you won’t make any money that week. And I think adding more people to this team makes it feel like putting that Uber on autopilot so I’m not doing quite as much of the lifting, but it still has to drive.”
Read The Four Hour Work Week.
Up until the last bullet point above, this post was 2,455 words in length. That, I suppose, is about enough for a blogpost. But there’s more, much more, in this interview. So please, read/listen to it in its entirety.
But hey, I’m clearly on a roll, so I cannot resist one final piece of advice. Take notes, and write down your thoughts about what you’ve consumed. Even if nobody else is ever going to read it.
It really and truly helps.